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Ebi AI: Empowering Businesses with AI Assistants for Enhanced Customer Experiences

Ebi AI Multichannel Customer support

Overview

Ebi AI is a powerful and versatile Artificial Intelligence (AI) platform, designed to provide businesses with an advanced AI assistant, capable of engaging with customers on multiple channels. As claimed by Ebi AI, these AI assistants can be deployed across diverse platforms – from phone lines and websites to mobile apps, social media, and even smart speakers. The AI assistant can be customized and managed without needing any technical skills. Offering a unique blend of customization, integration, analysis, and multilingual capabilities, Ebi AI aims to help businesses increase customer satisfaction, enhance operational efficiency, and reduce costs.

Features & Benefits

Here’s a deep dive into the key features of Ebi AI and how they can benefit businesses:

  • Channels: Ebi AI allows businesses to deploy their AI assistant on any digital channel, including phone lines, kiosks, websites, mobile apps, messenger platforms, smart speakers, social media, team working platforms, video conferencing, and SMS. This flexibility enhances customer engagement by allowing the AI assistant to interact with customers wherever they prefer to be.
  • Studio: Ebi AI’s Studio offers a host of customization options. Businesses can create their AI assistant, select a name, choose an avatar, add their logo, and even change colours to match their branding. They can also enhance the assistant’s responses by adding images, links, videos, maps, and carousels. Plus, they can improve the service by editing responses, adding integrations, use cases, languages, and channels.
  • Analysis: The platform provides an expert team that works in the background to refine the AI assistant’s performance. This includes Natural Language Processing (NLP) training, refining conversation flow, and conversation review to identify new use cases.
  • Integration: Ebi AI can easily integrate with other business systems, including Zapier, Trello, Zendesk, Hubspot, SAP, Office 365, and more. This helps streamline processes and improve operational efficiency.
  • Messenger: Ebi AI has designed its own messenger window to ensure enjoyable chats. It includes features like adding widgets and visuals, handover to live agents, and redaction of personal information from chats to ensure data safety.
  • AI: Ebi AI allows businesses to choose the AI service that best suits their needs, from Watson and Rasa to Dialogflow, TensorFlow, and Amazon Lex.
  • Dashboard: The platform provides a simplified performance data dashboard. It helps businesses understand how their AI assistant is doing, tracking conversation count, popular topics, busiest times, and success rate.
  • Safeguards: Ebi AI prioritizes security, ensuring regular penetration testing, removal of personal data, GDPR compliance, SOC 2 compliant data centres in the UK/EU, and 99.99% uptime.
  • 100+ Languages: The AI assistant can read and reply in more than 100 languages, providing an accessible customer experience regardless of geographic or linguistic differences.

Real-world applications

Ebi AI is being used in diverse industries, including retail, travel, local administration, insurance, and real estate. The platform’s adaptability and customization capabilities make it a suitable tool for a wide range of businesses.

Pricing

Pricing is applied according to the monthly requests ot customer engagements. One conversation counts as one request

$125 for 500 request/month and it goes up to $1800 for 25,000 requests/month.

Discounts

As of the time of writing this article, there are no discounts or sales mentioned on Ebi AI’s website. For any ongoing discounts or promotions, it is advised to reach out to Ebi AI or subscribe to their newsletter for updates on special offers.

Limitations

Despite Ebi AI’s comprehensive features, it’s essential to note potential limitations. One potential drawback could be the need for a significant time investment to fine-tune and customize the AI assistant to ensure optimal performance. Furthermore, integrating the tool with existing systems might require technical expertise, despite the tool’s claim of user-friendliness. Finally, businesses with niche requirements may find limitations in the platform’s customization options.

Concerns

Some potential concerns regarding Ebi AI could include data privacy, given the extensive interaction the AI assistant would have with customer data. However, Ebi AI ensures GDPR compliance and regularly conducts penetration testing to enhance security.

Potential Future Developments

Looking ahead, Ebi AI could potentially expand its range of AI services to include emerging AI technologies. Additionally, further advancements in NLP could enhance the assistant’s ability to understand and respond to complex customer queries. A broader array of integration options could also be a useful addition to support more business tools and systems.

How to Use Ebi AI

Using Ebi AI involves a series of steps starting with choosing a name for your AI assistant, selecting an avatar, and customizing its appearance to match your brand. You can then enhance its responses and service by adding images, links, videos, integrating it with other systems, and using multiple languages. Once set up, you can deploy the assistant across multiple channels.

Best Practices for Ebi AI

A best practice when using Ebi AI includes regularly analyzing your AI assistant’s performance using the platform’s dashboard. This enables you to identify popular topics, busiest times, and the overall success rate. Regular analysis and improvements can help ensure that your AI assistant effectively meets your business and customer needs.



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