What is Zigpoll
Zigpoll is a customer feedback survey platform that lets businesses collect insights through on-site widgets, popups, and links. Users can embed surveys directly on websites, send them via email or SMS, or trigger them within their apps. The tool supports various survey types, including post-purchase, NPS, exit intent, and abandoned cart diagnostics. Its main function is to help businesses gather direct input from customers at critical points in the customer journey. Zigpoll enables users to understand buyer behavior and improve decision-making with customizable surveys and built-in analytics.
Features & Benefits
- Post-purchase surveys – Gather feedback right after checkout to understand sales attribution and customer satisfaction.
- Exit-intent surveys – Trigger popups when users are about to leave a page to discover why they didn’t convert.
- Email and SMS surveys – Send surveys via direct links to reach customers off-site.
- Survey customization tools – Modify fonts, colors, placement, and popup rules to match brand style.
- Unlimited surveys – Create unlimited surveys and survey types on all plans, including free.
- Z-GPT AI insights – Summarize open-ended responses using AI to find trends without manual analysis.
- Real-time data dashboards – View charts and analytics instantly, export visualizations for reporting.
- Manual and no-code install – Use Shopify app, website builder integrations, or custom embed code.
- Customer targeting rules – Set survey visibility by page, user behavior, or trigger conditions.
- API access – Connect with other tools and fetch response data via API or Webhooks.
Real-world applications
Ecommerce brands may use Zigpoll to ask “How did you hear about us?” right after a purchase. This customer feedback survey helps identify which marketing channels actually influenced the sale—such as influencers or podcasts—not just what analytics tools report.
Businesses can set up exit-intent surveys asking, “What almost stopped you from purchasing?” This provides direct insight into friction points in the user journey. One store found that missing product colorways were a key issue, which later helped them expand their offerings and boost revenue.
Online stores might also launch “Who are you buying for?” surveys during holidays or peak shopping seasons. Identifying gift buyers allows better customer segmentation and helps tailor advertising and product recommendations more effectively.
Teams can use Zigpoll to evaluate customer service quality through CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys. These can be triggered after support interactions to measure how helpful and responsive service teams are. For example, a brand may send a follow-up survey after a resolved support ticket to track satisfaction trends and identify training needs. Zigpoll’s customer feedback survey tools help link service quality to overall customer experience.
