Overview
Timelines is a comprehensive tool designed for businesses using multiple WhatsApp numbers, focusing on enhancing WhatsApp-based communication and collaboration. As a web-based platform, it centralizes WhatsApp messaging, integrating seamlessly with various CRM systems, and supports both individual and group chats. Its features include a shared inbox for multiple numbers, CRM integration, and advanced messaging capabilities like bulk sending and autoresponders.
Features & Benefits
- Shared Multi-Number Inbox:
- Centralize messages and contacts from multiple WhatsApp numbers.
- Facilitate team management of all WhatsApp interactions in one place.
- CRM Integration:
- Direct integration with CRMs like Pipedrive, HubSpot, Zoho, and Salesforce.
- Streamline WhatsApp communications within your CRM platform.
- Chat Management:
- Easy connection of WhatsApp numbers with a QR code scan.
- One-click setup allows starting new chats directly from the interface.
- Message Templates and Quick Replies:
- Create and share pre-defined message templates.
- Accelerate response times to common inquiries.
- Bulk Messaging:
- Send broadcast messages to customer segments.
- Similar to email campaigns but through WhatsApp.
- Group Chat Support:
- Manage both individual and group chats.
- ChatGPT Integration:
- Automated responses and chat summaries with ChatGPT.
- Multilingual autoresponder capabilities.
- WhatsApp Message History and CRM Extension:
- Continue conversations from CRM with a Chrome extension.
- Automatic phone number detection for WhatsApp messaging.
- Business Reporting:
- Access key metrics for evaluating WhatsApp communication effectiveness.
- Utilize response time data and performance insights for strategic decisions.
Real-world Applications
Timelines is particularly beneficial for industries with high client interaction via WhatsApp, like retail, customer service, and sales. Marketing teams can leverage bulk messaging for campaigns, while customer support can utilize automated responses for efficiency. Real estate agencies can benefit from seamless CRM integration, ensuring prompt communication with clients. Moreover, health care providers can use it for appointment reminders and patient inquiries.
Pricing & Discount
| Plan | Price/Seat | Features |
|---|---|---|
| Pipedrive Integration | $25 | CRM sync, Attachments, Deals, Chat from Pipedrive, etc. |
| HubSpot Integration | $25 | Similar features with HubSpot compatibility |
| Shared Inbox | $40 | All previous features, Shared Inbox, ChatGPT & Autoresponder, etc. |
| Mass Messaging & Automation | $60 | Additional automation, Bulk messaging, Higher attachment limit, etc. |
Discounts are available with annual billing, potentially saving up to 20%.
Timelines Free version
Not available ❌
Limitations
- Limited to WhatsApp: Not suitable for businesses relying on multiple communication platforms.
- Complexity: Small businesses may find the feature set overwhelming.
- Attachment Size Limit: Varies by plan, potentially restricting large file sharing.
Concerns
- Data Privacy: Handling customer data via WhatsApp may raise privacy concerns.
- Usability: The plethora of features might be complex for some users.
- Compatibility: Relies on WhatsApp’s policies and updates, which may affect functionality.
Potential Future Developments
Considering industry trends and user feedback, Timelines may expand to include:
- Broader Platform Integration: Expanding beyond WhatsApp to include other messaging apps.
- Enhanced AI Capabilities: Advanced auto-response features using evolving AI technology.
- Improved Analytics: More in-depth analytics for user engagement and communication effectiveness.
