What is KrispCall?
KrispCall is a contact center software platform that handles inbound and outbound business calls, SMS, and voicemail for teams of any size. It covers voice over IP calling, bulk SMS marketing, AI-assisted messaging, and live call coaching within one cloud-based system. The contact center software connects to over 100 CRMs and workflow tools so call data stays synced with existing business records. Virtual phone numbers are available for over 100 countries, including local, mobile, toll-free, and vanity numbers. KrispCall is accessible via web browser, iOS and Android apps, and a Chrome extension.
KrispCall Video
Features & Benefits
- Unified Callbox: consolidate all calls, SMS, voicemail, and team notes into a single shared inbox so agents work from one view across all conversations.
- VoIP Calling: make and receive voice calls over the internet across 100+ countries without hardware or physical phone lines.
- Inbound Call Routing: direct incoming calls to the right agents or departments through configurable call flow rules.
- Outbound Calling: run outgoing call campaigns to customers, leads, and prospects with support for global dialing.
- Power Dialer: automate outbound call sequences, filter out unanswered and busy calls, and customize approach per contact to increase agent output.
- Call Transfer: move a live call from one agent to another without dropping the customer.
- Call Recording: capture full audio of every call for review, quality assurance, and compliance purposes.
- Call Log History: access a complete record of past calls with details to review prior conversations.
- Voicemail: allow callers to leave recorded messages when agents are unavailable.
- Call Analytics: track call volume, duration, and performance metrics to monitor team activity and identify patterns.
- Live Call Monitoring: observe active calls in real time to assess agent performance as conversations happen.
- Call Listening, Whispering, and Barging: listen to live calls without interrupting, coach agents mid-call with audio only they can hear, or join a call directly when intervention is needed.
- AI Call Transcription: convert recorded call audio into searchable, readable text after each conversation.
- AI Call Summary: generate a condensed overview of each recorded call so key details are captured without replaying full recordings.
- AI Reply: automatically suggest or send responses to common customer inquiries during SMS conversations.
- AI Rephrasing: rewrite outgoing message text to adjust tone or clarity before sending.
- AI SMS: generate personalized outbound text messages using AI to improve outreach response rates.
- Bulk SMS: send a single SMS message to a large contact list at once for announcements or campaigns.
- Mass Texting: reach multiple contacts with high-volume text sends from a business number.
- Business Text Messaging: send, receive, and manage SMS from a dedicated business number separate from personal devices.
- Personalized Text Messaging: tailor individual SMS content per recipient based on contact data.
- Automated Text Messaging: schedule and trigger text messages to send at set times or based on defined conditions.
- VoIP Texting: send texts using VoIP numbers from any connected device.
- Custom Caller ID: display a chosen number when placing outbound calls to match the context of each customer interaction.
- Shared Phone Numbers: assign one number to multiple agents so incoming calls can be answered by any available team member.
- Multiple Phone Numbers: acquire and manage several business numbers within one account.
- Phone Number Porting: transfer an existing business phone number into KrispCall to maintain continuity.
- Virtual Number Types: provision local, mobile, toll-free, or vanity numbers across 100+ countries.
- Auto Attendant: route high call volumes through an automated menu system before reaching an agent.
- 2FA OTP Delivery: receive one-time authentication codes through the platform for team login verification.
- CRM and Workflow Integrations: connect call and SMS data to external business tools through a native integration library and automation platforms.
What can KrispCall do?
- route inbound calls to the right department
- record calls for quality review
- transcribe recorded business calls
- summarize call conversations with AI
- coach agents during live calls
- send bulk SMS to a contact list
- automate outbound text messages
- generate personalized SMS with AI
- monitor live calls in real time
- run outbound calling campaigns
- get local phone numbers in 100 countries
- set up a toll-free business number
- transfer calls between agents
- manage multiple business phone numbers
- sync call data with a CRM
Real-World Applications
Sales teams that run high-volume outbound calling can use KrispCall’s contact center software to automate dial sequences through the power dialer, filter out failed calls, and keep full recordings tied to each contact. AI call summaries mean reps spend less time on notes after each conversation. Custom caller ID lets the team present a local number for each market they call into, which can improve answer rates.
Customer support operations may benefit from the inbound call routing and shared number features. When a customer calls, the contact center software can direct them to the right agent based on configured rules. Supervisors can monitor live calls without agents knowing and step in through call barging when a situation needs direct handling. Call transcription gives managers a full text record to review without replaying audio.
Healthcare providers, legal offices, insurance teams, and other client-facing businesses can use KrispCall to provision virtual numbers and handle call volume across multiple staff members. The voicemail and call log history features keep missed interactions documented. Organizations that operate in multiple regions can get local numbers for each market from a single account without additional hardware.
Marketing and outreach teams running SMS campaigns can manage bulk sends, automate follow-up messages, and use AI SMS tools to personalize text content at scale. The contact center software tracks contact-level activity and syncs with CRM systems, so responses and conversions stay tied to existing records. Businesses sending time-sensitive updates can trigger automated messages based on schedules or contact conditions.
