What is Twine?
Twine is AI-powered appointment scheduling software built for small and mid-sized service businesses. It captures incoming leads across multiple channels, responds instantly via text, books appointments, collects payments, and follows up for reviews — all without human involvement. Businesses lose booked jobs when leads go unanswered. Twine runs 24/7 to respond the moment a customer reaches out and move them to a confirmed appointment.
Features & Benefits
- Missed call text-back – Automatically send an SMS response to any missed call so every inbound lead gets an immediate reply, regardless of business hours
- Webchat AI – Engage website visitors through a business-trained chat widget that answers questions and converts browsers into booked appointments
- Appointment scheduling – Book, reschedule, and manage appointments through AI-driven conversation, syncing confirmed bookings directly to your calendar
- SMS payment collection – Send invoices and collect payment via text message, reducing the gap between job completion and payment receipt
- Reviews AI – Follow up with customers automatically after a completed job and prompt them to leave a review, building online reputation without manual effort
- Multi-channel lead capture – Respond to leads from Facebook, Yelp, Thumbtack, web forms, and webchat from a single platform
- Business-specific AI training – Configure responses using your business details, services, and tone so the AI communicates the way you would
- Centralized dashboard – View all conversations, bookings, and lead data in one place
- Voice AI – Handle inbound calls with an AI voice response (currently in beta via Google LSA)
- Integrations – Connect to third-party tools and platforms + API support for external lead sources and web forms
Real-World Applications
Home service businesses — plumbers, electricians, HVAC technicians — often miss leads while working on a job. Twine can respond to every missed call or web inquiry via text, answer common questions about services, and get the customer onto the calendar before they contact a competitor. For owners searching for ways to automate appointment booking without hiring additional staff, this covers the full intake process around the clock.
Businesses that generate leads across multiple platforms face the challenge of monitoring and responding consistently. Twine can handle incoming inquiries from Yelp, Thumbtack, Facebook, and web contact forms simultaneously, responding in each channel and moving the conversation toward a booked appointment. This may significantly reduce the time owners spend checking multiple inboxes manually.
Service businesses that rely on repeat customers and word-of-mouth benefit from timely post-job follow-up. After an appointment is completed, Twine can automatically message the customer to collect payment via SMS and request a review. For businesses looking to grow their Google or Yelp review count without adding administrative overhead, this automates a step that often gets skipped.
Healthcare providers, medspas, or any appointment-based business evaluating appointment scheduling software for regulated environments may find the Enterprise tier relevant. The ability to handle booking, payment, and follow-up through a single text-based workflow — without a front desk agent — makes it a practical option for practices that need coverage outside staffed hours.
