What is Guru?
Guru is a knowledge base software that organizes company information into one searchable system. It pulls content from connected apps and turns it into verified, structured knowledge. The platform spots duplicate or outdated entries and flags them for review. Teams use it to draft documentation straight from Slack threads and meeting notes. Guru also connects to AI assistants so they can pull answers from the same verified knowledge base. Access works through a browser extension, Slack, Microsoft Teams, or a standalone web dashboard.
Guru Video
Features & Benefits
- AI Knowledge Agent: answer employee questions using verified company knowledge with citations attached.
- Deep research mode: turn a complex question into a research plan with sourced findings.
- Knowledge ingestion: pull content automatically from connected apps like Slack, Notion, and Google Drive into one knowledge base.
- Duplicate detection: scan existing content and flag repeated or conflicting entries.
- Knowledge gap detection: spot missing documentation and generate draft content to fill it.
- Verification workflows: route content to subject matter experts for review on a set schedule.
- Automated content maintenance: flag stale pages and propagate corrections across every linked copy.
- Collaborative editor: write and edit documentation with embedded media and inline comments.
- Custom pages: build landing pages that organize content for specific teams or departments.
- Announcements: push updates to selected employees and confirm they read them. import org charts and employee data automatically through HRIS sync.
- Expert recommendations: surface the right person to ask when documentation falls short.
- Analytics dashboard: track what employees search for and how content gets used.
- Browser extension: surface saved answers directly inside Chrome, Edge, or Opera while browsing.
- App integrations: connect to tools like Slack, Teams, Salesforce, and Zendesk for unified access.
- Permission controls: restrict content visibility by role so answers match each user’s access level.
What can Guru do?
- find company policy answers
- search Slack threads for information
- draft documentation from meeting notes
- flag outdated content automatically
- detect duplicate documents
- verify content with subject matter experts
- answer employee questions with citations
- organize company knowledge into one hub
- sync employee data from HRIS systems
- build custom pages for departments
- send company-wide announcements
- track content usage analytics
- connect knowledge to AI chat tools
- identify knowledge gaps in documentation
- recommend subject matter experts
Real-World Applications
A support team handling repeat customer questions can pull verified answers straight from a knowledge base software instead of digging through old tickets. Reps may save time on calls when policy details surface automatically through the browser extension. Response consistency can improve since every agent pulls from the same verified source.
An HR department onboarding new hires might centralize benefits policies and PTO rules in one place. New employees can search instead of emailing managers with basic questions. The org chart sync can help staff find the right contact for specialized questions.
A sales team preparing for client calls may need pricing details or competitive positioning fast. Pulling that information from a knowledge base software through Slack can shave minutes off prep time. Reps might trust the answers more once verification workflows confirm the content stays current.
An IT department managing recurring helpdesk tickets can document fixes as they happen. Common troubleshooting steps stored in Guru may reduce repeat tickets over time. Stale procedures get flagged automatically so outdated fixes don’t keep circulating.
