What is Freed?
Freed is an AI medical scribe built for independent clinicians and small-to-midsized practices. It listens to patient conversations in real time and converts them into structured clinical notes. It also handles front-desk communications, visit preparation, medical coding, and clinical letter generation. This covers the full documentation workflow from the first patient call to the final signed note.
Features & Benefits
- Real-time clinical note generation — Records patient encounters and produces complete notes the moment a visit ends, in SOAP and other standard formats
- Specialty-specific templates — Pre-built note templates for family medicine, psychiatry, pediatrics, internal medicine, OB/GYN, functional medicine, mental health, and more; designed with practicing clinicians and shareable across a team
- Custom template builder — Define sections, subsections, and AI prompts for granular formatting control; supports unlimited template versions
- Learn my format — Analyzes an edited note and automatically generates a reusable template matching that clinician’s preferred structure
- Visit prep — Surfaces a patient summary, relevant medical history, and outstanding follow-up items before each appointment
- Patient instructions — Generates plain-language post-visit guidance automatically after each note is completed
- Post-visit letters — Produces referral letters, sick notes, return-to-work certifications, and 14+ other clinical letter types from the visit context
- Medical coding — Suggests ICD-10, CPT, and E/M codes based on the documented encounter; suggestions appear directly in the completed note
- AI clinician assistant — Answers clinical questions, retrieves patient history on demand, and edits notes on prompted instruction
- EHR integration — Transfers completed notes into connected EHR systems with a single click
- Front desk assistant — Answers patient calls 24/7, collects intake data, handles refill and referral inquiries, and routes all requests into a shared categorized inbox
- Two-way SMS messaging — Lets staff send and receive patient messages directly from the front desk inbox
- Multilingual call handling — Conducts intake conversations in each patient’s preferred language
- Editable knowledge base — Built from the clinic’s own website; used to answer common patient questions accurately
- Privacy & Security — Patient health information is not used to train the AI model; patient recordings are not stored
Real-World Applications
A solo practitioner managing a high volume of daily visits may spend significant time on after-hours documentation. Using an AI medical scribe that captures notes in real time can reduce that charting load substantially. Clinicians can review and finalize notes on a mobile device between appointments, keeping records current throughout the day.
Mental health providers document patient sessions differently than primary care clinicians. Freed’s specialty-specific templates for psychiatry and behavioral health match the documentation structures those practices require. A therapist can convert session audio into structured progress notes without manually organizing the content.
Multi-provider practices and community health centers may deploy Freed across their entire clinical staff. The front desk assistant handles incoming calls outside business hours, reducing after-hours message volume for administrative staff. Staff can manage all patient requests from a single shared inbox.
Practices that serve multilingual patient populations often field calls in several languages. The front desk assistant conducts intake conversations in each caller’s preferred language. That capability can reduce call abandonment and ensure accurate intake data enters the clinical workflow. The AI medical scribe and front desk assistant together cover documentation and patient communications from one platform.
