What is Scribe?
Scribe is knowledge base software that automatically captures workflows and turns them into step-by-step process documentation. Record any process in a web browser or desktop app and Scribe generates a complete guide with screenshots, annotated steps, and written instructions — without manual writing. Teams use it to build and maintain a living knowledge base of SOPs, onboarding guides, software training materials, and customer-facing how-to content. Scribe also analyzes how work happens across tools and surfaces AI-powered suggestions for improving those workflows.
Features & Benefits
Scribe functions as both a documentation creator and a knowledge base software platform — capturing how work gets done and making that knowledge available to everyone who needs it, exactly when they need it.
- Automatic process capture – Record any workflow in a web browser or desktop application and receive a complete step-by-step guide with screenshots and annotations generated automatically. No manual writing required.
- AI-powered guide generation – AI writes the instructions, labels each step, and structures the output as a ready-to-share guide the moment the recording stops.
- Voice transcription – Add voice narration to guides using voice transcription to supplement written steps.
- Pages – Combine multiple Scribe guides, text, videos, links, and other content into a single structured document for comprehensive SOPs, training manuals, or onboarding packages.
- Template gallery – Access a library of pre-built process templates to accelerate documentation for common workflows.
- On-screen walkthroughs – Turn any guide into an interactive in-browser walkthrough that takes users through a process step by step directly on screen.
- In-context guide delivery – Surface relevant guides automatically as users navigate any website or web application, putting knowledge base content exactly where it is needed without requiring a search.
- Guide sharing and embedding – Share guides via link, embed them in any wiki, intranet, or help center, or export to PDF, HTML, Markdown, or Microsoft Word.
- Share as video – Convert any guide into a video for sharing in channels where written documentation is less effective.
- Screenshot customization and redaction – Edit, annotate, and blur sensitive information including PII and PHI in screenshots before sharing.
- Workflow analysis and optimization – Analyze how work gets done across teams and tools. Identify inefficiencies, redundant steps, and process gaps with AI-powered insights and improvement recommendations.
- AI agent for workflow questions – Ask the AI agent anything about documented workflows and receive answers drawn from the organization’s existing knowledge base.
- Usage analytics – Track how guides are being used across the team to identify gaps, measure documentation effectiveness, and prioritize what to document next.
- Integrations – Connect with popular wikis, project management tools, communication platforms, and AI assistants via embed, link, or enterprise search API.
Real-World Applications
Operations and HR teams can use Scribe as knowledge base software to document every recurring process — onboarding checklists, software walkthroughs, policy procedures — without assigning a dedicated writer. The person who knows the process records it once and Scribe produces the guide automatically. New hires access the full process knowledge base from day one, reducing the time managers spend answering the same questions repeatedly. Confirmed results include a 50% reduction in time spent training new hires and 41.6 hours saved per user per month at enterprise organizations.
IT and finance teams can use Scribe to build a knowledge base of software implementation guides, system procedures, and compliance workflows that would otherwise exist only in someone’s head or in an outdated document. The in-context delivery feature surfaces the right guide automatically as employees navigate internal tools, eliminating the need to search for documentation during live workflows. This is particularly valuable for organizations rolling out new software — teams build the knowledge base once and Scribe delivers it at the moment of need.
Customer-facing teams including support, onboarding, and account management can use Scribe to maintain a customer-facing knowledge base of product walkthroughs and how-to guides. A 93% reduction in time spent responding to customer questions was confirmed by a customer onboarding team that replaced repetitive responses with shareable guides. Guides can be shared via link, embedded in help centers, or exported and delivered across any channel.
Enterprise organizations can use Scribe’s Optimize product to gain visibility into how work actually happens across teams and tools. Rather than assuming processes are followed as written, Optimize maps real workflows and identifies where steps diverge, where bottlenecks occur, and where changes could improve consistency and efficiency. This turns the knowledge base software into an active tool for continuous process improvement rather than a static repository.
