What is Customerly?
Customerly is an AI customer support platform designed to help businesses automate customer service conversations using an AI assistant called Aura. As an AI customer support solution, Customerly can handle live chats, ticket resolution, and customer queries at scale. It helps businesses reduce support costs, improve customer satisfaction, and automate routine tasks across support operations.
Features & Benefits
- AI Assistant Aura – Handle 60%–71% of customer interactions automatically while sounding human and providing clear answers.
- Smart Escalation – Route complex or uncertain queries to human agents with full context for faster resolution.
- Intent-Based Actions – Let the AI understand and act on customer intent, such as processing refunds or reducing churn.
- AI Missions – Teach Aura to perform repeatable tasks like cancellations, follow-ups, and support flows consistently.
- Unified Help Desk – Combine your inbox and help center into a single AI-powered workspace for seamless ticket management.
- Chatflows Automation – Trigger real-time campaigns, upsells, and engagement flows based on user behavior.
- AI Performance Analytics – Track AI resolution rates, ticket handling time, and customer satisfaction scores.
- In-App Feedback & Surveys – Gather real-time insights using NPS, in-app surveys, and targeted feedback requests.
- Smart CRM Segmentation – Segment users based on behavior to create personalized support and follow-up strategies.
- Integration Ready – Use APIs, SDKs, and webhooks to connect Customerly to your existing customer support stack.
Real-world applications
A growing SaaS startup may use Customerly to reduce live agent workloads by letting Aura handle the most common support tickets, such as login issues, password resets, or onboarding questions. With AI customer support handling 70% of these queries, human agents can focus on higher-value interactions. This not only speeds up response times but also improves user satisfaction.
An e-commerce store might use Chatflows to send personalized product recommendations or cart recovery messages based on browsing behavior. Customerly’s AI customer support system ensures that shoppers receive timely assistance, increasing chances of conversion and reducing cart abandonment.
A mobile app company could implement in-app surveys and NPS tools to collect user feedback automatically. These insights are processed by the platform to adjust support workflows and content strategy, leading to better retention and engagement.
A global enterprise managing thousands of daily customer interactions may use AI customer service to scale effortlessly. Aura can manage complex workflows such as subscription changes or refund requests while automatically escalating exceptions. This enables consistent, reliable support regardless of time zone or team size.
