Twine transforms the way businesses handle missed calls, acting as an automated call management and booking assistant. This tool focuses on ensuring that every customer call leads to a potential business opportunity, even when you can’t answer the phone.
Twine is a digital tool designed to engage customers who call your business when you’re unavailable. It sends messages to these customers, identifies their service requirements, and helps schedule appointments directly on your calendar. This tool is integrated into your existing phone system, utilizing advanced AI to perform a variety of tasks via SMS, such as booking services, sending payment links, and requesting reviews.
Features & Benefits
- Automated SMS Responses: Sends messages to customers when you miss their calls.
- Service Booking: AI system books services or appointments based on customer needs.
- Payment Link Dispatch: Automatically sends payment links and invoices.
- Review Solicitation: Prompts customers for reviews post-service.
- 24/7 Availability: Offers round-the-clock service to answer business inquiries.
- Stress-free Job Management: Converts missed calls into booking opportunities.
- Responding to missed calls
- Identifying customer service needs
- Scheduling appointments
- Sending payment requests
- Requesting customer reviews
- Calendar applications
- CRM systems
Twine is beneficial for various industries, particularly those where timely response to customer calls is crucial. Law firms, home services, accounting and finance companies, event planners, and salons can significantly benefit from Twine. By automating responses and bookings, these businesses can minimize missed opportunities and enhance customer engagement. This tool is especially useful for small to medium-sized businesses that might not have the resources for a full-time receptionist.
Who is Twine for
- Law Firms
- Home Service Providers
- Accountants and Financial Advisors
- Event Planners
- Salon Owners
Pricing & Discount
Twine offers a straightforward pricing model, focusing on delivering value at an affordable rate.
|1-on-1 onboarding, Sales optimization, Automatic follow-ups, Calendar + CRM Integration
Twine Free version
Not available ❌
Twine might not be as effective for businesses that require complex or highly personalized customer interactions. It also depends on customers’ willingness to interact and complete tasks via SMS, which may not be preferred by all customer demographics.
Potential concerns for users might include data privacy, especially with automated handling of customer information. Compatibility with existing phone and CRM systems, and the tool’s usability, particularly in tailoring automated responses to fit various business needs, are also considerations.
Potential Future Developments
Twine could expand to include more personalized AI interactions, integration with a wider range of CRM systems, and enhanced analytics to track customer engagement and conversion rates.
Try Twine today to transform your business’s call management and customer engagement strategies!