What is Convolytic?
Convolytic is an AI call analytics platform that tracks, tests, and improves the performance of AI voice agents. It helps teams monitor call quality, identify where conversations fail, and optimize voice flows using real-time data and automated A/B testing. Convolytic is used to improve customer experience and reduce churn by continuously analyzing voice AI performance.
Features & Benefits
- Real-time call tracking – Monitor AI calls as they happen. View live dashboards showing success rates, duration, sentiment, and drop-off points.
- A/B testing for voice AI – Compare different versions of AI voice flows. Automatically route traffic to top-performing variants and boost overall performance.
- Smart sentiment analysis – Analyze emotional tone in customer calls to detect frustration or satisfaction and adjust conversations accordingly.
- Drop-off detection – See exactly where callers leave the conversation to fix broken flows before they cause customer loss.
- Continuous performance monitoring – Track AI agent metrics over time to ensure consistent customer satisfaction and engagement.
- Fast test setup – Launch your first test in under five minutes. No deep integrations needed—just a phone number or SIP setup.
- Secure data handling – Protect voice data with enterprise-level encryption and secure protocols.
- Custom analytics reporting – Break down call performance by flow, project, or variant with exportable reports.
Convolytic Platforms
Web app
Convolytic Integrations
Vapi, Retell, ElevenLabs, Synthflow, any platform using transcript webhooks
Real-world applications
Customer service teams may use Convolytic to monitor thousands of AI-powered support calls. For example, if an AI agent is used to handle password resets or order status requests, managers can run A/B tests on different voice flows. Using AI call analytics, they can identify which script reduces call duration and improves resolution rates.
SaaS companies with AI voice assistants might use Convolytic to track how changes in tone or prompt style affect customer behavior. Over time, they can build better-performing agents by shifting traffic to the top-performing variants. Teams looking to improve AI calling performance use these insights to deliver more effective automated interactions.
Voice AI platforms that integrate with tools like Retell or ElevenLabs can plug in Convolytic to offer clients detailed analytics. This supports better support and service for end users by showing real data on agent performance. AI call analytics helps these platforms demonstrate real improvements to their users.
Marketing and sales teams using outbound AI calls may use Convolytic to compare engagement between different call scripts or offers. By tracking real-time sentiment and conversion metrics, they can improve targeting and messaging over time. This makes it easier to build successful voice campaigns using AI voice tools.
