What is Aircall?
Aircall is an AI call center platform for sales and customer support teams. It combines a cloud VoIP phone system with AI conversation intelligence, so teams can manage calls, SMS, and WhatsApp from a single interface. Sales teams use it to increase connection rates and close more deals. Support teams use it to resolve issues faster and reduce repeat contacts.
The platform runs on VoIP over existing devices — no hardware required. Local, toll-free, and international numbers can be claimed, ported, or created in minutes across 100+ countries. This AI call center integrates with 100+ CRMs, help desks, and business tools, logging call activity automatically. Pricing starts with the Essentials plan; the Professional plan adds advanced analytics, Power Dialer, and AI Assist. Enterprise deployments include custom onboarding, SSO, and SLA coverage.
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Features & Benefits
- AI Voice Agents — autonomously handle inbound calls 24/7, qualify callers, answer frequent questions, schedule appointments, and transfer to human agents with full context
- AI Call Summaries — generate automatic summaries of each call so agents and managers can review conversations without replaying recordings
- AI Trending Topics — visualize keyword and topic volume across calls to surface patterns in customer conversations
- Key Topic Recognition — instantly identify the main discussion points of any call
- Talk-to-Listen Ratios — track how much each rep speaks versus listens per call to improve coaching
- Real-Time Agent Assistance — deliver conversational assistance to reps via live transcription and on-screen prompts during calls, helping them handle objections and follow sales methodologies
- Sales Playbooks — automatically surface SPICED, BANT, or custom frameworks on live calls and generate summaries aligned to those structures
- Automated Call Scoring — evaluate every call against custom QA criteria without manual review
- Sentiment Analysis — detect caller sentiment during conversations to flag calls that need attention
- AI Action Items — extract follow-up tasks from each call automatically
- Automated Post-Call Workflows — generate follow-up emails and trigger post-call actions automatically after each conversation
- Power Dialer — import contact lists and dial sequentially without interruption for high-volume outbound calling
- Voicemail Drop — send pre-recorded voicemails in one click during outbound campaigns
- Click-to-Dial — initiate calls directly from any web page, CRM record, or helpdesk ticket
- Interactive Voice Response (IVR) — build multi-level IVR menus to route inbound callers to the right team or agent
- Smart Call Routing — route calls based on agent language, skill set, availability, or custom rules
- Queue Callback — offer callers an automated or manual callback option instead of waiting on hold
- Shared Inbox — organize follow-up conversations across the team in one place
- Call Recording and Transcription — record and transcribe calls for quality monitoring, coaching, and compliance
- Business Hours Configuration — set availability schedules so callers know when to reach the team
- Call Tags and Disposition Codes — tag calls and log outcomes for smarter follow-up and reporting
- Business Text Messaging — send and receive SMS and MMS on the same number used for calls
- WhatsApp in Aircall — message customers across 180+ countries using existing Aircall numbers from a unified inbox
- Live Monitoring and Coaching — monitor active calls in real time, whisper to agents, or barge in when needed
- Analytics and Analytics+ — track call volumes, wait times, missed calls, agent performance, and SLA compliance with advanced filtering and heatmaps
- Call Timeline — review a step-by-step breakdown of each inbound caller’s journey through the phone system
- CRM and Helpdesk Autofill — log call details, summaries, and playbook data directly into connected tools after each call
- Softphone — make and receive calls from desktop and mobile apps without any hardware
- 100+ Native Integrations — connect to Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Shopify, and more
Real-World Applications
Sales teams running outbound campaigns can use Aircall as an artificial intelligence call center to increase dialing efficiency and call quality. The Power Dialer keeps reps moving through contact lists without manual dialing. Real-time coaching and interactive voice response routing ensure every call starts and ends in the right place. AI call summaries let managers review twice as many calls in the same time. CRM autofill eliminates post-call admin — making Aircall practical call center software for high-volume outbound teams.
Customer support teams can use Aircall as an AI call center for AI customer support that reduces handle time and repeat contacts. Smart call routing and interactive voice response menus connect each caller to the right agent on the first attempt. The shared inbox keeps follow-up conversations organized across the team. Agents arrive at every call with full context from the connected CRM — no asking customers to repeat themselves. The AI Voice Agent handles routine inbound queries around the clock, enabling AI customer service and scalable AI customer support without adding headcount.
Growing businesses that operate across multiple channels can centralize voice, SMS, and WhatsApp into a single Aircall workspace. All interactions log to the same CRM record. Managers use live monitoring and AI call scoring to coach distributed teams consistently. This AI call center platform covers the full virtual phone system, IVR, call recording, AI coaching, and call center software needs in one place.
High-volume industries — financial services, healthcare, and e-commerce — can deploy Aircall as an AI call centre and cloud VoIP phone system in one. It serves as both a cloud phone system for daily operations and a contact center AI layer for conversation intelligence. Conversational AI for customer service runs through AI Assist and AI Assist Pro, adding real-time coaching and automated call scoring on top of the core contact center artificial intelligence infrastructure. This AI call center platform delivers conversational assistance across every channel. Voice, SMS, and WhatsApp all flow through a single call center software interface.
