What is Besty?
Besty is rental property management software that runs guest communication and operations for short-term rentals. It connects messaging, upselling, cleaning, and booking tools into a single system for property managers. The platform turns standard operating procedures into automated workflows so teams don’t repeat manual tasks. It pulls guest messages from OTAs, email, SMS, WhatsApp, and calls into one inbox. Besty also includes a voice receptionist that answers inbound calls and routes them with property context. A mobile app gives cleaning teams a task queue with photo proof and live updates. Property managers can access the system through a branded guest portal, a direct booking widget, and built-in calling tools.
Features & Benefits
- Workflow & SOP Builder: Turn standard operating procedures into automated, repeatable workflows for property teams.
- Autopilot Messaging: Send guest communications automatically across every connected channel.
- AI Voice Receptionist: Answer inbound calls with AI routing, call summaries, and property-aware context.
- Upselling Engine: Automate revenue offers across the full guest stay, from booking to checkout.
- Journeys: Trigger automated messaging sequences at pre-arrival, check-in, mid-stay, and checkout across every channel.
- Unified Inbox: Combine OTA, email, SMS, WhatsApp, and call context into one guest thread, supporting rental property management across every guest touchpoint.
- Guest Portal: Manage rental agreements, check-in forms, ID verification, damage waivers, and digital guidebooks in one branded portal.
- Cleaning & Operations: Automate turnovers, task assignment, supply tracking, and scheduling for cleaning crews.
- Cleaning & Ops Mobile App: Give field teams a mobile task queue with proof of work, notes, and live status updates.
- Direct Booking Widget: Run a branded booking flow that keeps reservations off third-party platforms.
- Owner Inbox: Keep owner communication separate from guest messaging and tied to property context.
- Smartlock & IoT: Coordinate smart locks, sensors, and property automations from one layer, a core piece of rental property management for remote teams.
- VoIP: Handle guest and team calls with built-in routing and AI-generated summaries.
- AI Knowledge Base: Store property details, policies, and operations information in one central layer that powers other AI features.
What can Besty do?
- automate guest messaging
- answer guest calls automatically
- send pre-arrival messages
- send check-in instructions
- track cleaning tasks
- assign cleaning staff to turnovers
- track cleaning supplies
- manage owner communication
- verify guest ID
- collect rental agreement signatures
- send upsell offers to guests
- control smart locks remotely
- take direct bookings
- route inbound calls
- build standard operating procedure workflows
Real-World Applications
A property manager juggling dozens of units may struggle to keep guest messages organized across booking sites. Routing every OTA, email, and text thread into one inbox can cut down on missed replies and double bookings. Rental property management becomes harder as portfolios grow past a handful of doors, and automated journeys can keep pre-arrival and checkout messages consistent without manual follow-up.
A cleaning company contracted by several rental owners might rely on group texts to assign turnovers. A mobile task queue with photo proof can replace that with a clearer record of completed work and missed supplies.
An owner who hires a manager to run their rental may want updates without wading through guest complaints. A separate owner inbox can keep property updates distinct from day-to-day guest issues.
A host scaling past self-management may lean on phone bookings and walk-in inquiries. AI call routing and a direct booking widget can help capture those without hiring extra front desk staff, supporting rental property management without adding headcount.
