Tiledesk: AI Agent Builder

What is Tiledesk?

Tiledesk is an open-source AI agent builder that lets businesses create, deploy, and manage automated AI agents without writing code. It handles customer support, lead generation, appointment booking, email triage, and multi-step workflow automation across multiple channels from one platform. Teams use it to automate complex interactions at scale — reducing the volume of work that reaches human agents while keeping full control over how AI behaves.

Features & Benefits

• No-code visual flow builder – Design AI agent conversation flows using a drag-and-drop interface; chain multiple prompts visually without programming.
• Multi-agent orchestration – Create specialized AI agents for distinct roles (sales, support, onboarding) and route conversations between them based on intent, language, or topic mid-session.
• RAG-powered knowledge base – Connect documents, URLs, or external data sources to ground AI responses; supports multiple separate knowledge bases with chained search, guardrails, and fallback logic.
• Hybrid search – Combine full-text keyword retrieval with semantic LLM-based search to return accurate answers even when users phrase queries in unexpected ways.
• Self-learning AI – Extract key information and recurring questions from live conversations and automatically update the knowledge base to improve response accuracy over time.
• Appointment scheduling automation – Integrate with Google Calendar, Outlook, and other calendar systems to let AI agents check availability, book appointments, send reminders, and update calendars without human input.
• AI email ticketing – Process incoming emails, understand intent, pull answers from the knowledge base, and send automated replies; builds a custom knowledge base from historical email threads.
• E-commerce assistant – Connect to Shopify to sync product catalogs, display dynamic carousels, answer product questions, and guide users through purchase flows via chat.
• Live chat with AI copilot – Provide human agents with real-time suggestions, relevant knowledge base articles, and contextual conversation summaries during live sessions.
• Human-in-the-loop handoff – Escalate complex conversations to human agents with full context preserved; human responses feed back into AI agent training.
• Multichannel deployment – Deploy AI agents across web chat, WhatsApp Business, Facebook Messenger, SMS, voice, and email from one platform.
• WhatsApp automation – Handle inbound WhatsApp messages automatically and send proactive outbound broadcasts using template-based or custom messages.
• Conversational ticketing – Issue and manage support tickets directly within the chat interface, with priority setting and department routing.
• Analytics dashboard – Monitor conversation volume, response time, duration, agent performance, and customer feedback with filters by department, agent, and date range.
• LLM-agnostic model support – Connect to preferred LLM providers or open-source models including LLaMA and Mistral; configure assistant identity and prompt chains per use case.
• API and MCP support – Query agents via REST and MQTT APIs; integrate with external systems for data retrieval and workflow triggering.
• Code action blocks – Insert custom code steps within automated flows when logic beyond no-code configuration is needed.
• On-premises deployment – Self-host the full platform behind a firewall with local LLM integration, local vector storage (e.g., Qdrant), and no vendor lock-in.
• Widget customization – Adjust chat widget appearance, placement, welcome and offline messages, and notification preferences to match brand identity.
• Multilingual support – Detect visitor browser language and respond automatically in 24+ supported languages.

Real-World Applications

Customer support teams dealing with high ticket volumes may use Tiledesk to automate first-line responses across web and WhatsApp. The AI agent builder lets teams pull answers directly from internal documentation, resolve common questions without human involvement, and route edge cases to the right agent with full conversation context attached. This kind of setup suits support operations that need consistent coverage outside standard business hours.

E-commerce businesses looking to increase conversions without expanding headcount may find value in the Shopify integration. An AI agent connected to a live product catalog can present relevant items, handle order status queries, and guide shoppers through checkout — all within a WhatsApp or website chat window. Teams searching for ways to automate sales conversations on messaging apps can deploy these flows without developer resources.

Companies managing large volumes of inbound email may use Tiledesk to triage and respond to common inquiries automatically. Because the system learns from historical email threads, it builds a response model grounded in how that specific organization has handled similar queries before. This makes it useful for teams that want automated email replies to reflect actual company tone and precedent rather than generic AI output.

Enterprises with data residency requirements may evaluate Tiledesk as an AI agent builder that runs entirely on internal servers. The open-source core, combined with local LLM and vector store support, makes it a candidate for organizations in regulated industries — including finance, healthcare, and legal services — that cannot route customer data through third-party cloud infrastructure.