What is Survicate?
Survicate is a customer feedback survey platform that collects, analyzes, and routes feedback across every customer touchpoint. It runs NPS, CSAT, and CES surveys on websites, in mobile apps, via email, and inside products — then automatically analyzes responses and syncs insights to the tools teams already use.
As customer feedback software, it covers the full cycle: collect, analyze, and act. All customer feedback surveys from all channels flow into one place.
Features & Benefits
- NPS surveys — measure customer loyalty with Net Promoter Score surveys; track trends over time
- CSAT surveys — measure satisfaction at specific touchpoints with Customer Satisfaction Score surveys
- CES surveys — measure ease of interaction with Customer Effort Score surveys
- Survey builder — build surveys from scratch or use pre-built templates; AI-assisted question suggestions; logic branching and conditional paths
- Multichannel distribution — deploy surveys on websites, in mobile apps, via email, as shareable links, and inside products; trigger based on user actions or events
- Insights Hub — centralize feedback from surveys, support tickets, call recordings, and reviews in one place; auto-sort responses into themes
- AI analysis — AI-powered research chatbot answers questions using all collected feedback; auto-generates topics from open-ended responses; sentiment analysis
- Feedback analytics and dashboards — track NPS, CSAT, CES, and response trends in custom dashboards; segment by audience, behavior, or custom attributes
- Automated feedback flows — trigger distribution and route responses to the right teams based on rules
- CRM enrichment — add CRM and product data to survey responses for richer segmentation
- Multilingual feedback — collect and analyze feedback in multiple languages
- Feedback button — persistent website widget for always-on feedback collection
- Transcriptions — transcribe call recordings and unstructured audio feedback
- AI research assistant — query all feedback sources with natural language questions
- Response export — export to Google Sheets, CSV, and connected platforms
- Security and compliance — GDPR, SOC 2, PCI-DSS, and HIPAA compliant; data never used to train AI models
Real-World Applications
Survicate works as a customer feedback survey platform for product teams tracking satisfaction across the product lifecycle. In-product surveys trigger at key moments — after onboarding, after a feature is used, or after a support ticket closes. Responses flow into the Insights Hub where AI auto-sorts them into themes like “UX issues” or “feature requests” without manual tagging.
CX and customer success teams can use this customer satisfaction survey software to run NPS and CSAT programs across all channels. Email surveys reach post-purchase customers. Website surveys target visitors at specific pages. App surveys capture mobile users after key actions. All responses consolidate in one dashboard so teams track satisfaction without switching tools.
Marketing teams can use customer feedback survey data to segment audiences and personalize campaigns. Responses sync directly to HubSpot, Salesforce, Klaviyo, and ActiveCampaign. A low NPS score triggers a win-back sequence. A high CSAT response triggers a review request. This customer satisfaction survey software runs without manual follow-up.
Enterprise research teams can use this customer feedback survey tool and customer feedback platform to analyze feedback at scale. The AI research chatbot answers questions by scanning all sources simultaneously. This customer feedback software replaces hours of manual tagging with seconds of querying.
