What is Outdoo?
Outdoo is a communication training for employees platform that lets customer-facing teams practice real conversations with AI before those conversations happen live. It covers sales calls, objection handling, discovery, negotiation, post-sale interactions, leadership conversations, and claims handling across industries including insurance, banking, credit unions, commercial real estate, and software. Teams access Outdoo through a web app, a mobile app on iOS and Android, and a Salesforce AppExchange integration. It connects with LMS platforms and a broad range of existing sales and revenue tools.
Features & Benefits
- AI Roleplay: simulate lifelike buyer and customer conversations across any persona, stage, or scenario to build readiness before live calls.
- Post-Sales Roleplay: practice communication training for employees in post-sale contexts such as renewals, retention, and account expansion conversations.
- AI Coaching: use AI-generated insights to identify exact skill gaps per rep and give managers clear, targeted feedback tied to real performance data.
- Conversation Intelligence: score every live call automatically across discovery, qualification, and negotiation to surface what drives performance and what holds it back.
- Software Simulation: train employees to complete real CRM workflows, call logging, and post-call processes in a simulated environment before touching live systems.
- Skill Intelligence and Analytics: benchmark employee communication skills across teams, track readiness over time, and detect performance gaps connected to measurable business outcomes.
- Revenue Intelligence: link skill improvement data to win rate, deal velocity, conversion, and retention to quantify the impact of communication training for employees.
- CRM Automation: automate CRM updates and post-call data entry to reduce manual work and improve data completeness.
- Integrations: connect with existing sales, LMS, CRM, and revenue tools across a library of 120-plus integrations.
- Mobile App: access roleplays and training on iOS and Android devices.
- Security and Compliance: built to enterprise standards with GDPR readiness, HIPAA compliance, and SOC 2 certification.
What can Outdoo do?
- Train employees to handle customer objections
- Practice sales discovery conversations with AI
- Score live sales calls automatically
- Simulate insurance claims conversations for agents
- Train new sales hires before their first live call
- Improve objection handling through AI roleplay practice
- Coach sales reps on negotiation skills
- Identify skill gaps across a sales team
- Track rep readiness and skill improvement over time
- Simulate leadership and feedback conversations
- Automate CRM data entry after sales calls
- Train customer support teams on live call handling
- Convert real sales calls into roleplay training scenarios
Real-World Applications
Sales teams at insurance companies may use Outdoo to run communication training for employees before they take live calls with policyholders. Reps can practice explaining coverage concepts, handling objections, and navigating conversations with customers who communicate in unpredictable ways. Managers can then score live calls to measure whether that practice carried over into actual performance.
Banks and credit unions might use the platform to prepare advisors for qualification conversations and member engagement scenarios. Communication training for employees in these environments often needs to cover both the interpersonal side of the conversation and the accuracy of the information delivered. Outdoo’s simulation features let advisors practice both dimensions before working with real clients.
Enablement and L&D teams at SaaS companies can build coaching programs around real call data. They may pull actual recorded conversations into adaptive roleplay scenarios and use skill benchmarks to identify which reps need focused work on discovery or closing. Communication training for employees in this context ties directly to pipeline metrics and deal outcomes.
Commercial real estate firms and other field sales organizations might use Outdoo to ramp new agents faster. Onboarding programs can mirror real client conversation types, letting agents practice securing meetings and handling skeptical prospects before their first live interactions. Managers can track how quickly communication skill scores improve and adjust training accordingly.
