What is NewOaks AI?
NewOaks AI is an AI chatbot builder that deploys voice and chat agents for lead qualification, appointment booking, and customer engagement. Businesses use it to automate conversations across phone calls, SMS, web chat, and social media channels — 24 hours a day without human agents. The platform targets sales-focused use cases: catching missed calls, qualifying inbound leads, scheduling appointments, and following up with prospects automatically.
Features & Benefits
- AI voice agent builder – Create AI phone agents that handle inbound and outbound calls, qualify leads, book appointments, and transfer to human agents when needed, with eight distinct voice personalities and support for 50+ languages.
- AI chatbot builder – Build and deploy conversational chat agents trained on custom business knowledge, capable of handling customer inquiries, lead capture, appointment setting, and sales workflows across web and social channels.
- Missed call text-back – Automatically send personalized SMS replies to missed calls via Twilio or Google Voice, then continue the conversation with a chatbot to convert missed opportunities into booked appointments.
- Omnichannel deployment – Engage customers across website chat, SMS, Facebook Messenger, WhatsApp, Instagram, and web voice calls from a single platform.
- Conversational workflow builder – Design complex sales funnels and automated conversation sequences using plain-language commands without coding.
- Custom knowledge base training – Train AI agents on business-specific content including URLs, text files, and structured data, with access to chunked training data for editing and refinement.
- Calendar and appointment sync – Book appointments through natural conversation across chat, voice, and SMS, with automatic calendar synchronization.
- Web call widget – Let website visitors initiate voice calls directly from the browser without a phone number, connecting them instantly to the AI agent.
- Digital business card – Generate QR code-enabled digital cards that launch an AI chatbot via SMS to engage prospects, answer questions, and schedule follow-ups.
- White-label platform – Rebrand the entire platform with a custom domain, dashboard, and emails for agency resale, with a built-in client billing system and unlimited chatbot creation.
- Bi-directional API and webhooks – Sync data with CRMs, Google Sheets, and third-party tools in real time for workflow automation and data management.
- Multi-language support – Operate voice and chat agents across 50+ languages for multilingual customer engagement.
- Integrations – Connect with CRMs, communication platforms, and automation tools including Go High Level, Zapier, Pabbly, Airbnb, Twilio, and Google Voice.
Real-World Applications
Sales teams and agencies managing high lead volumes may use NewOaks AI to automate the first layer of every inbound conversation. Rather than waiting for a rep to respond, an AI chatbot builder like NewOaks can qualify a prospect, answer product questions, and book a discovery call — all before a human ever gets involved. For agencies running lead generation campaigns across multiple clients, the white-label platform allows them to deploy branded AI agents under their own domain without building infrastructure from scratch.
Real estate professionals dealing with after-hours inquiries may find the voice agent and missed call text-back features especially practical. A prospect calling outside office hours gets an immediate SMS response and enters a conversation with an AI agent that can answer property questions, screen for fit, and book a viewing — turning a missed call into a scheduled appointment. The AI chatbot builder supports custom training on property listings, FAQs, and screening criteria, so agents can deploy without scripting every possible response manually.
Small business owners operating without a dedicated sales or support team may use NewOaks to handle inbound inquiries across multiple channels simultaneously. The omnichannel deployment covers website chat, WhatsApp, Instagram, and SMS from one platform, so no conversation goes unanswered regardless of where the customer reaches out. Conversational workflow automation handles follow-ups at preset intervals, keeping prospects engaged through the sales funnel without manual intervention.
Developers and technical users building custom automation pipelines may connect NewOaks via its bi-directional API and webhooks to sync appointment data, lead records, and conversation history with existing CRMs or Google Sheets. The web call widget adds a voice entry point to any website, and the digital business card feature creates a mobile-first lead capture channel through QR codes — extending the AI chatbot builder’s reach beyond the website into physical and social touchpoints.
