Typewise is an AI-powered writing solution that can help customer service and sales teams improve their efficiency, decrease response and resolution times, and increase customer satisfaction.
With Typewise, teams can experience efficiency gains of 20-30%, save up to 10-20 hours per agent per month, and catch 97% of mistakes. Here are some of the features and benefits of Typewise:
Text prediction: Typewise’s text prediction feature enables auto-completion of entire sentences and paragraphs in real-time. This can help agents communicate faster and more effectively.
Magic reply: The magic reply feature of Typewise can automatically generate email and chat responses based on context. This can save time for agents and ensure that customers receive accurate and relevant information.
Autocorrect and grammar check: Typewise’s autocorrect and grammar check feature can instantly correct mistakes, helping agents avoid embarrassing errors and ensuring that customers receive professional and accurate communication.
Custom AI language model: Typewise’s AI language model can be adapted to a team’s vocabulary, tone of voice, and other requirements, ensuring that communication is consistent and on-brand.
Quality control and analytics: Typewise provides a dashboard with quality and performance metrics, helping teams monitor their performance and identify areas for improvement.
Multi-language support: Typewise supports more than 40 languages, making it an ideal solution for businesses with international customers.
Typewise Real-world Applications
Typewise can be used in a variety of real-world applications. Here are just a few examples:
- Emails and tickets: Customer service teams can eliminate 97% of mistakes, handle high ticket volumes efficiently, and improve quality standards.
- Live chat: Sales and customer service teams can deliver instant and accurate replies to live chat conversations, increasing customer satisfaction and loyalty.
- Call documentation: Typewise can help reduce administrative efforts on call and meeting documentation, freeing up time for agents to focus on more high-value tasks.
- Works with your CRM: Typewise’s browser-based plugin integrates with your CRM system with zero development effort, making it easy to incorporate into existing workflows. It is compatible with popular CRM systems like Salesforce, ServiceNow, and MS Dynamics.
- GDPR compliant: GDPR compliant, Swiss made, and available both as a SaaS and on-premises solution, ensuring 100% data privacy and security.