AI Tools

SiteSpeak: Chatbot Builder for Customer Support Automation

Overview

SiteSpeak is an AI chatbot builder that allows businesses to create custom-trained GPT chatbots. The chatbot utomates customer support by responding to customer inquiries in real-time.

Features & Benefits

  • Custom Trained Chatbot: Train the chatbot using your website content, help center articles, PDFs, spreadsheets, audio files, and YouTube content. It supports GPT-3.5 and GPT-4 models, and automatic retraining is available.
  • Full Customization: Personalize the chatbot with your brand’s logo, theme, and avatar. Customize responses to include customer names and other details.
  • Inbox and Chat History: Monitor chats, identify common questions, and improve responses through live chat and human-in-the-loop options.
  • Powerful Integrations: Connect to Zapier, Slack, and other apps. API access allows integration with your tools.
  • API and Database Access: Enable the chatbot to answer questions using your API or database, providing detailed product information, order statuses, and more.
  • Easy Sharing: Share your chatbot with your team or customers for broader interaction with your knowledge base.
  • Simple Installation: Install by adding a single line of code or embedding as an iFrame.
  • Analytics and Metrics: Track chatbot performance with an analytics dashboard.
  • Smart Prompts: Guide visitors to the right content with relevant prompts, including options to escalate, email, redirect to URL, and follow-up prompts.

Platforms

Web app

Tasks

  • Train chatbot on various data sources
  • Customize chatbot appearance and responses
  • Monitor chat history and leads
  • Integrate with external apps via Zapier, Slack, and API
  • Share chatbot with team or customers
  • Track chatbot performance with analytics
  • Guide visitors with smart prompts

Integrations

  • Zapier
  • Slack
  • API access

Real-world Applications

E-commerce websites can use SiteSpeak for customer inquiries. It handles questions about product availability, order statuses, and returns. It integrates with the product catalog and customer database. This provides instant answers. It improves customer satisfaction and reduces support workload.

Schools can use SiteSpeak to answer student questions. It handles queries about courses, enrollment, and campus events. It trains on website content, PDFs, and audio files. This ensures accurate responses.

Healthcare providers can use SiteSpeak for patient inquiries. It manages questions about appointments, services, and health guidelines. It integrates with existing databases. This gives timely and precise information.

Museums can use SiteSpeak for visitor questions. It provides information about exhibits and guides tours. It answers historical questions. Integration with the museum’s API ensures up-to-date information on tickets and events.

Who is SiteSpeak for

  • E-commerce businesses
  • Educational institutions
  • Healthcare providers
  • Museums
  • Any business needing automated customer support

Pricing & Discount

PlanMonthly CostAnnual CostFeatures
Free$0$01 AI Chatbot, 30 message credits/month, GPT-3.5 model
Startup$30$3001 AI Chatbot, 2k message credits/month, GPT-3.5 model
Pro$60$6002 AI Chatbots, 1 Custom GPT Assistant, GPT-4 model, remove “Powered By”, API access, speech recognition and TTS

SiteSpeak Free Version

Available

Limitations

  • Limited number of message credits per month in free and startup plans
  • Certain advanced features like plugins and API access only available in Pro plan

Concerns

  • Data Privacy: Ensuring customer data security and compliance with privacy regulations.
  • Usability: The learning curve for setting up and customizing the chatbot.
  • Compatibility: Ensuring seamless integration with existing systems and AI tools.
  • Cost: Higher tier plans may be expensive for small businesses.
  • Learning Curve: Training and customizing the chatbot might require time and technical knowledge.

Potential Future Developments

  • Enhanced Multi-language Support: To cater to a global audience, offering better translation and localization features.
  • Advanced Analytics: Providing more detailed insights into customer interactions and chatbot performance.

Transform your customer support with SiteSpeak’s customizable AI chatbot builder.

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